Open for Enterprise IT Leadership & Project Collaborations
United Arab Emirates
// HI, I AM

Rab Nawaz

IT Infrastructure & Systems Manager|

Results-driven IT Officer & Infrastructure Systems Manager with a proven track record of managing enterprise IT environments, learning management platforms (LMS), hybrid cloud services, and mission-critical networks across premier UAE educational institutions and corporate organizations.

+971-544568425 rabnawaz91@hotmail.com UAE Employment Visa
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Years of IT Exp.
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Users & Devices Managed
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Institutes & Projects
Rab Nawaz - IT Officer
// 01 About Me

Architecting Secure & Scalable IT Infrastructure

Dedicated IT professional ensuring 99.9% uptime, seamless educational technology integration, and enterprise-grade service management.

I am an experienced Information Technology Officer & IT Infrastructure Manager currently based in the UAE, with in-depth expertise overseeing campus-wide IT infrastructures, systems administration, multi-vendor enterprise networks, and modern Learning Management Systems (LMS).

Currently serving as IT Officer at Khalifah Al Hamzah American School (Sharjah, UAE) and previously as IT Support Engineer at ADNOC Schools (Abu Dhabi), I have spearheaded fleet-wide mobile device management (Apple School Manager & Mosyle), standardized desktop imaging, managed ITIL-based ticketing via ManageEngine ServiceDesk Cloud, and driven online assessment readiness for high-stakes MAP testing.

My leadership philosophy combines proactive preventive maintenance, strict SLA compliance, robust digital security policies, and user enablement through hands-on coaching of academic and administrative staff.

Systems Administration
Cisco & Network Infrastructure
Mosyle & Jamf MDM
Microsoft 365 & Entra ID
EdTech & LMS Integration
ITIL & Security Compliance

Profile Quick Facts

Current Location Sharjah / Abu Dhabi, U.A.E
Visa Status Employment Visa (Transferable)
Nationality Pakistani
Languages English, Urdu, Arabic
Contact Phone +971-544568425
Email rabnawaz91@hotmail.com
Infrastructure & Servers
Windows Server, Active Directory, virtualization, backups, and disaster recovery.
Apple & Mosyle MDM
Apple School Manager, Mosyle, and Jamf device enrollment & security policies.
EdTech & LMS Platforms
MAP testing rostering, iCampus, Paradigm, Nearpod, Savvas & Teams.
ITIL Service Desk
ManageEngine Cloud, SLA compliance, asset management, and vendor SLAs.
// 02 Skills Matrix

Technical Arsenal

A structured breakdown of core active technologies, ongoing advanced competencies, and infrastructure tools.

USING NOW
Active Daily Production
Apple School Manager
Fleet Deployment
Mosyle MDM
Security & Profiles
Microsoft 365 Admin
Exchange & Teams
Windows Server 2022
AD & Group Policy
Microsoft Entra ID
Azure AD Identity
Cisco Catalyst
VLANs & Switching
ManageEngine Cloud
ITIL ServiceDesk
NWEA MAP Testing
Exam Rostering
iCampus & Paradigm
LMS & SIS Support
IP CCTV & NVR
Surveillance Backups
Biometric Attendance
Time & Access Sync
Smart Interactive Tech
IWBs & Apple TV
LEARNING & ADVANCING
Emerging & Certified
Generative AI for IT Ops
Google Cloud Certified
Jamf Pro Advanced MDM
Jamf Educator Certified
Data Science with Python
Simplilearn Certified
Zero Trust Architecture
Cyber Safety & Policy
OTHER TOOLS & INFRASTRUCTURE
Supplementary Arsenal
Huawei & Juniper Switches
Network Trunking
PABX & Cisco IP Phones
Voice Over IP (VoIP)
Door Access (BMS)
Facility Systems
CentOS Linux & IIS
Server Web Hosting
Savvas & Nearpod
Instructional Coaching
ITIL Service Management
SLA & Incident Cycles
Google for Education
Level 1 Certified
Java, HTML & CSS
ICT Tutoring & Scripting
// 03 Career Path

Professional Journey

Over 9 years of dedicated experience supporting educational academies, multinational enterprises, and government projects.

May 2025 — Present Sharjah, U.A.E

Information Technology Officer

Khalifah Al Hamzah American School
  • Campus Infrastructure: Overseeing school-wide IT infrastructure, server administration (Windows Server AD, Entra ID), network switching (Cisco), and disaster recovery routines.
  • MDM & Apple Fleet: Managing deployment, configuration profiles, and security lockdown for school iPads and Mac devices using Apple School Manager and Mosyle MDM.
  • Online Assessments & LMS: Directing technical setup, roster integration, and locked-down browser configuration for standardized MAP (NWEA) testing and LMS platforms (iCampus, Paradigm, Savvas, Nearpod).
  • Cloud & Security: Managing Office 365, MS Exchange mailboxes, Entra ID credentials, biometric attendance units, door access systems, and CCTV IP cameras with automated NVR backup cycles.
  • Professional Enablement: Conducting instructional technology workshops and coaching academic staff on utilizing smart boards, interactive classroom tools, and MS Teams.
Mosyle MDM Apple School Manager Office 365 Entra ID MAP Testing Cisco Switches CCTV / NVR
May 2022 — May 2025 Abu Dhabi, U.A.E

IT Support Engineer

ADNOC Schools - UAE
  • Faculty & Student Operations: Delivered Tier 1 & Tier 2 technical support across multiple campus wings, resolving hundreds of incidents each month with high First-Call-Resolution (FCR).
  • ServiceDesk & SLA Compliance: Managed full ticket lifecycle, approvals, and incident escalation through ManageEngine ServiceDesk Cloud in accordance with strict corporate Service Level Agreements (SLAs).
  • Asset Lifecycle Management: Managed complete end-user technology lifecycle from procurement and standardized imaging to scheduled decommissioning of laptops, Mac PCs, monitors, and Cisco IP phones.
  • Secure Assessments: Supervised computer lab environments for online exams, ensuring browser compatibility, network bandwidth reliability, and integrity controls.
  • Interactive AV Systems: Configured and maintained Interactive Whiteboards (IWBs), projectors, Apple TVs, docking stations, and audio distribution systems.
ManageEngine ServiceDesk SLA Adherence Hardware Lifecycle Cisco IP Telephony Interactive Whiteboards Apple TV
June 2022 — Present Remote / Distance Learning

Online ICT & Programming Tutor

Distance Learning Platforms (Google Meet, Zoom)
  • Technical Tutoring: Conducting personalized online instruction in foundational programming (Python, Java, HTML, CSS) and computer science principles for students.
  • Interactive Platforms: Utilizing dynamic educational platforms including Nearpod, Edpuzzle, and Kahoot to create engaging, assessment-driven digital learning environments.
  • Student Enablement: Tailoring teaching methodologies to diverse learning paces and fostering computational thinking and digital literacy.
Python Java HTML / CSS EdTech Tools Distance Learning
August 2019 — May 2022 Al Ain & Abu Dhabi, U.A.E

IT Support Engineer

Bloom Education @ ADEK Charter Schools - UAE
  • Enterprise Systems: Administered on-premises Windows Servers, Active Directory Domain Services, Microsoft Exchange Server, and migrated workflows to Office 365.
  • Multi-Vendor Switching: Supported core and edge network infrastructure comprising Cisco, Huawei, and Juniper switches; conducted cable tagging, VLAN routing, and diagnostics.
  • Campus Helpdesk: Managed helpdesk queues resolving hardware, software, printing, and connectivity issues across hundreds of administrative workstations.
  • Vendor Collaboration: Coordinated with external technology providers and corporate warranty teams for replacement parts, licensing, and scheduled maintenance.
Active Directory Exchange Server Office 365 Huawei / Juniper Cisco Switches
August 2018 — June 2019 Abu Dhabi, U.A.E

IT Support Engineer

ITQAN ALKHALEEJ COMPUTERS @ Ministry of Education - U.A.E
  • Ministry Ticketing Operations: Handled incident management using the official Ministry of Education (MOE) ticketing system, logging activities and verifying completed resolutions.
  • Integrated School Hardware: Installed, upgraded, and maintained desktop computers, learning applications, IP telephones, biometric scanners, projectors, and smart interactive boards.
  • Security & Facility Systems: Monitored CCTV recording schedules and performed storage backups; maintained Building Management Systems (BMS), school audio systems, and alarm infrastructure.
MOE Ticketing CCTV Archiving BMS Systems Biometrics IP Telephony
November 2016 — March 2018 Islamabad, Pakistan

IT Support Engineer

Inbox Business Technologies @ PTCL/Etisalat Project (PTCL HQs)
  • L1 IT Technical Support: Handled high-volume inbound inquiries and technical tickets, diagnosing network, application, and telecommunication incidents.
  • First Call Resolution: Consistently achieved outstanding FCR metrics within defined Service Legal Targets, minimizing business disruption for corporate users.
  • ITIL Process Adherence: Enforced structured incident resolution workflows aligned with ITIL best practices and coordinated with specialized Tier 2 / Tier 3 network engineering teams.
ITIL Framework First Call Resolution (FCR) PTCL / Etisalat Telecom Support
January 2016 — November 2016 Rawalpindi, Pakistan

Network & System Administration Intern

University Institute of Information Technology (UIIT)
  • Deployed and configured Active Directory Domain Controllers on Windows Server 2012 R2.
  • Configured server roles, features, user access levels, and security groups.
  • Installed and tested CentOS Linux distributions, IIS web services, and diagnosed local LAN issues.
Windows Server 2012 R2 Active Directory CentOS Linux IIS Server
// 04 Deployments

Major IT Deployments & Projects

Key technical milestones demonstrating hands-on leadership, automation, and enterprise infrastructure rollouts.

Endpoint MDM

Apple Fleet & Mosyle MDM Automated Rollout

Automated zero-touch deployment and profile management for over 500+ classroom iPads and Mac workstations across school campuses.

  • Automated device enrollment via Apple School Manager (ASM)
  • Enforced app distribution, Web content filtering & exam mode
  • Reduced device onboarding time by over 75%
Mosyle MDM Apple School Mgr iOS / iPadOS Jamf
Cloud Identity

Microsoft 365, Entra ID & Hybrid AD Migration

Streamlined campus identity federation, synchronizing on-premise Windows Server Active Directory with Microsoft Entra ID (Azure AD).

  • Centralized Single Sign-On (SSO) and Multi-Factor Auth (MFA)
  • Configured Exchange Online mailbox policies and anti-phishing
  • Automated user onboarding/offboarding for faculty & staff
Microsoft 365 Entra ID Active Directory Exchange Online
Infrastructure

Campus Multi-Vendor Switch & VLAN Infrastructure

Restructured core and distribution switches to provide resilient, isolated networks for student labs, administration, guest Wi-Fi, and CCTV.

  • Cisco Catalyst, Huawei, and Juniper switch port configuration
  • VLAN segmentation and Quality of Service (QoS) for VoIP
  • Integrated Cisco IP Phones and PABX telephony trunk lines
Cisco Catalyst Juniper VLAN QoS Cisco IP Phones
EdTech & Testing

NWEA MAP Testing & Multi-LMS Integration

Coordinated technical architecture, student roster provisioning, and lockdown browser testing environments for over 1,000+ examinees.

  • Technical setup for MAP Growth (NWEA) test sessions
  • LMS integration with iCampus, Paradigm, Savvas & Nearpod
  • Achieved zero downtime during high-stakes exam periods
MAP Testing iCampus Paradigm Savvas LockDown Browser
IT Service Mgmt

ManageEngine ServiceDesk Cloud & SLA Framework

Implemented ITIL-compliant ticketing pipelines and asset management repositories for ADNOC Schools faculty and administrative departments.

  • Custom ticket routing rules based on priority & category
  • Standardized SLA thresholds maintaining >95% on-time resolution
  • Automated IT asset tracking across the hardware lifecycle
ManageEngine Cloud ITIL SLA Tracking Asset Repository
Facility Tech

Integrated Surveillance & Biometric Access Control

Designed and maintained campus physical security infrastructure, combining multi-channel IP CCTV cameras with biometric time-attendance.

  • High-capacity NVR configuration with scheduled backup cycles
  • Biometric attendance sync with HR payroll databases
  • Door access integration for server rooms and sensitive zones
IP CCTV NVR Backups Biometric Terminals Door Access (BMS)
// 05 Education

Academic Qualifications

Strong foundational education in Information Technology complemented by specialized postgraduate qualifications in modern pedagogical technology.

Post Graduate Diploma in Education (PGDE)

Ali Institute of Education, Lahore (Pakistan)
2022 — 2023

Specialized in Educational Technology Integration, digital learning ecosystems, instructional coaching, and leveraging modern EdTech platforms to improve institutional outcomes.

BS (Information Technology)

PMAS-Arid Agriculture University Rawalpindi (Pakistan)
2012 — 2016

4-year comprehensive degree covering Computer Networks, Database Management Systems (DBMS), Operating Systems, Network Security, Object-Oriented Programming, and Systems Engineering.

// 06 Credentials

Certifications & Achievements

Continuously verified expertise through globally accredited vendor certifications and professional development programs.

Jamf Aug 2023
Jamf Educator
MDM & Apple Management
Google Cloud Jul 2023
Introduction to Generative AI
Google Cloud Skills Boost
Apple Inc. Jun 2023
Apple Certified Teacher
Classroom iPad & Mac Tech
British Council May 2023
Motivating Learners
Instructional Coaching
Simplilearn Jan 2023
Data Science with Python
Python & Analytics
Acer / EMEA Oct 2022
Google Classroom Teacher Training
Acer for Education EMEA
TES UK Oct 2022
Child Protection Refresher 2022
Safety Compliance
TES UK Oct 2022
Children’s Mental Wellbeing for International Schools
International Schools
TES UK Oct 2022
Online Safety & Cyber Awareness
Cyber Safety & Policy
HBMSU Dubai Sep 2022
Certified Online Educator 2.0
Hamdan Bin Mohammed Smart Univ.
Google Sep 2022
Google Certified Educator Level 1
Google for Education
// 07 Get in Touch

Let's Connect

Interested in discussing an IT Officer role, infrastructure project, or consultation? Reach out directly via WhatsApp, phone, or email.

WhatsApp Direct
+971-544568425
Email Address
rabnawaz91@hotmail.com
Phone Call
+971-544568425
Location / Residency
Sharjah / Abu Dhabi, UAE (Employment Visa)

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